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Our Returns Policy is governed by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you feel that the item you have purchased is not suitable, please contact us within 14 days of receipt to initiate a refund or exchange.
Should you contact us outside of the above time limit, we reserve the right to charge a handling fee as determined by the Regulations above. To be eligible for a return, your item must be unused and in the same condition that you received it, hang tags or labels must not have been tampered with or removed. It must also be in the original packaging.
For a refund or exchange, the watch must not have been worn, altered or damaged in any way; this includes removal of bracelet links and protective stickers and all supplied paperwork and accessories must be included. Any item supplied to special order is excluded from this returns policy.
The Regulations allow us to make a deduction from a refund should the value of the goods have been reduced due to excessive handling by you. Normal and allowable handling would equate to viewing and considering the goods in a shop.
You are responsible for return shipping costs unless the goods are faulty. If you upgraded the shipping method at time of purchase we cannot guarantee to refund this. Returns are sent to us at your risk; we therefore advise that you use a trackable, insured method of delivery to ensure that we receive the returned goods safely.
Items returned under the returns policy should be clearly marked ‘Goods returned to merchant under warranty’. We will refuse delivery on COD items or any package which attracts customs duty because it has not been correctly marked.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned goods and we will initiate the refund.
Returned sale items remain the same value as when purchased. You cannot return a sale item to be refunded for the pre-sale price.
To return your product, you should contact us by email (info at newmarkwatchcompany.com) in the first instance and we will provide details (including address) for the return.